Frequently Asked Questions

Archive 2024-2025

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Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Fall - 06/17/2024 - 09/18/2024

Spring/Summer - 11/20/2024 - 02/19/2025

Summer Only - 05/01/2025 - 06/17/2025

Continuation Coverage

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Fall Semester: 06/17/2024 - 09/18/2024

Spring/Summer Semester: 11/20/2024 - 02/19/2025

Summer Semester: 05/01/2025 - 06/17/2025

All international students attending Texas Tech University on a non-immigrant Visa status who are enrolled in 1 or more credit hours are required by the University to have health insurance and to submit proof of insurance annually. The University has established two circumstances in which an international student can request a waiver to the student health insurance plan by providing alternative health insurance coverage. In order to be approved for a waiver, your alternate health coverage must meet or exceed the requirements as set forth below and be submitted by the June 17, 2025 waiver deadline.

Criteria to submit a waiver request:

  1. Student is covered by a U.S. employer health insurance plan that is compliant with the Affordable Care Act (ACA).
  2. Student is covered by a parent/spouse’s U.S. employer health insurance plan that is compliant with the Affordable Care Act (ACA).

Please note: travel plans or plans that require you to pay for treatment yourself and then apply for reimbursement will NOT be acceptable for waiving the Texas Tech University Student Health Plan.

If you meet one of the above criteria, then your alternative health insurance coverage must meet the following minimum requirements:

  1. Medical coverage is unlimited
  2. Medical Evacuation Coverage is $10,000 or more
  3. Repatriation Coverage is $7,500 or more
  4. Dates of coverage meet or exceed the requirement for the policy year.

If your alternate coverage meets the above minimum requirements; acquire the following scanned documents to submit a waiver request:

  1. The front and back of your insurance card
  2. The insurance policy benefits summary, in English, that identifies you as a covered individual, provides the dates of your coverage, and clearly indicates that the coverage meets or exceeds the minimum requirement. Coverage amounts must be in US dollars.
  3. The proof of medical evacuation and repatriation coverage (if you have this coverage)

Claims

Regulatory Notices

Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

Academic Vision Care (AVC)

This service is not administered by Academic HealthPlans.
1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected