Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

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Account Information

Benefits

Benefit Information

Advantages of Membership

These health management tools and resources can help you stay well and protect your health

Enroll Dependents/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheet

Online Enrollment Periods

Fall - 06/18/2025 - 09/18/2025

Spring/Summer - 11/20/2025 - 02/19/2026

Summer Only - 05/01/2026 - 06/17/2026

Online Enrollment

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Fall Semester: 06/18/2025 - 09/18/2025

Spring/Summer Semester: 11/20/2025 - 02/19/2026

Summer Semester: 05/01/2026 - 06/17/2026

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Dental and Vision Options

Online Enrollment Periods

Fall - 06/18/2025 - 09/18/2025

Spring/Summer - 11/20/2025 - 02/19/2026

Optional Dental Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Optional Vision Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Providers Call
1 (855) 267-0214
Dental Customer Service
1 (844) 684-2255
EyeMed Customer Service
1 (800) 581-0368
24/7 Nurseline

BCBSTX Internet Help Desk

If you have any questions about Blue Access for Members, please call the Internet Help Desk.
The Internet Help Desk is available 24 hours a day, 7 days a week.

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected
Home Benefits Enroll Dependents/Cost Opt-Out Contact Regulatory Notices
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